Laws that Protect Mobile Phone Contract Subscribers

Marcus Blanford

Yourself or someone close – maybe a colleague or relative have at one time, or the other had to seek redress with your mobile phone company. Most users seldom have complaints to table about the quality of service, but the bottleneck mostly comes down to charges and unclear contract terms. It would help while looking to subscribe to your new phone contract, to do the due diligence of using online phone contract comparison tools, before finally settling for a particular plan. A quick search on Norskeanmeldelser should give you several options of comparison tools, to be used in identifying companies with the best phone deals in your locality.

Below are some regulations put in place by some countries to curtail the milk-them-dry excesses of phone companies. Having these rules enforced in Scandinavia will improve the services of phone companies.

The Canadian wireless code

In Canada, the rip off perpetrated by some mobile phone companies have been put in check, thanks to the Canadian CRTC code. The code consists of several rules that protect subscribers of phone contracts from many of the cascaded charges.

For example, phone contract providers are not allowed to charge any fee on contract cancellation, if the contract gets canceled after two years. The code requires phone companies to unlock phones upon request from customers, for free; also, companies will have to unlock all their new phones, before putting them up for on sales. This kind of regulation, in combination with a subscription with a low-cost service provider like Talkmore, will naturally cause monthly phone bills to shrink considerably.

The regulation also requires the phone company to allow a return policy that spans thirty days for customers with disabilities and fifteen days for other customers. Dissatisfaction with a company’s services, resulting in the return of a mobile phone, does not attract any penalty; so far the rules are meticulously observed

End of contract notifications in the UK

The popular trend with mobile contracts is that, though the monthly account deductions for the device have offset the cost of the device at the end of the deal, the deductions do not stop. If the customer is unaware of these, it could continue on end, without any hope of redress. The clause that allows phone companies these excesses is usually well tailored into the fine print of the contract, that most subscribers are oblivious of its existence.

However, regulatory bodies in charge of telecommunication in the UK took the initiative in a bid to protect the consumer rights of mobile users in the country. The End of Contract (ECN) regulations of the UK requires phone companies to notify their customers when any of the subscribed services have reached the end of its lifespan.

For example, when phone contracts end, companies are required by the ECN to notify the customer, this prevents continuous deductions. Also, when the monthly credits covered by the agreement are exhausted, the company is required to inform the user before the deduction of extra charges can be legitimate. Finally, there ECN requires phone companies to explicitly state the implication of the mobile phone contract terms to the user, in the most precise language possible, before the contract gets signed.

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